64vip's Privacy Policy
Your personal information is of the highest importance to us. This policy explains in detail how we collect, use, and protect your data.
64vip is a trusted online betting and casino platform in Bangladesh. We handle the information you share with us while using our services with the utmost care. This privacy policy ("Policy") explains what types of information 64vip collects, why it is collected, how it is used, and what steps are taken to protect your data. By using our website or services, you are considered to have given your consent to the terms of this policy.
This policy applies to all digital services of 64vip, including our website, mobile platform, and customer support channels. If you have any questions about this policy, please contact our support team.
Data Collection and Use
1 What Information We Collect
When registering with and using 64vip, we may collect the following types of information:
- Identity Information: Your full name, date of birth, and national ID or passport number (for age verification and identity confirmation).
- Contact Information: Email address, mobile number, and physical address.
- Financial Information: Payment method details — such as bKash, Nagad, Rocket, or Upay account information and bank account details. Full card or account numbers are not stored on our servers.
- Usage Information: Login times, gaming activity, betting history, and deposit and withdrawal records.
- Technical Information: IP address, browser type, operating system, device identification data, and cookie data.
- Communication Records: Records of your interactions with our customer support team.
2 How We Collect Information
64vip collects information in the following ways:
- Directly from you: Through account registration, deposit and withdrawal forms, customer support contact, and other forms.
- Automatically: Through cookies, web beacons, and similar tracking technologies while you use the platform.
- Through third parties: Relevant information may be collected via identity verification service providers and payment processors.
3 Purposes for Using Information
The information collected is used for the following legitimate purposes:
- Creating, managing, and verifying accounts.
- Processing deposit and withdrawal transactions and maintaining records.
- Preventing fraud, money laundering, and other illegal activities.
- Verifying user age (services are provided only to those aged 21 and above).
- Providing customer support and resolving complaints.
- Improving the security and performance of the platform.
- Providing responsible gaming notifications and services.
- Complying with legal and regulatory obligations.
- Communicating promotional offers and bonuses where applicable (subject to your consent).
4 Cookie Policy
64vip uses cookies and similar technologies on its website. Cookies are small text files stored in your browser. They are used to improve the user experience, remember login information, and analyse site performance.
We use the following types of cookies:
- Essential Cookies: Required for core site functionality, such as maintaining login sessions.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To collect site usage statistics — this information is not personally identifiable.
You can disable cookies from your browser settings, but this may limit some functionality of the site.
Data Sharing and Security
5 Sharing Information with Third Parties
64vip does not sell your personal information or share it with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
- Payment Processing: Information required to process bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment service providers.
- Identity Verification: With trusted service providers that assist in verifying age and identity.
- Technology Services: With hosting, cybersecurity, and software service providers — who operate under strict confidentiality agreements.
- Legal Obligations: In cases of court orders or lawful requests from law enforcement agencies.
- Business Restructuring: In the event of a merger, acquisition, or transfer of 64vip's business assets, where data protection obligations will pass to the new owner.
All our service provider partners are required to comply with strict privacy and data protection standards.
6 Data Security Measures
To keep your information secure, 64vip uses industry-standard security technologies:
- SSL Encryption: All data transmitted on our platform is secured through TLS/SSL encryption.
- Data Encryption: Sensitive information is stored on servers in encrypted form.
- Access Controls: Only authorised personnel have access to the data they need, and they are required to follow strict confidentiality rules.
- Regular Security Reviews: Our systems undergo regular security testing.
- Firewall and Intrusion Detection: Advanced technologies are used to prevent unauthorised access.
However, no method on the internet is one hundred percent secure. We strive to ensure the highest level of security, but we cannot guarantee complete security. It is also your responsibility to keep your password confidential and to notify us immediately if you suspect unauthorised access.
7 Data Retention Period
64vip retains data according to the following policy:
- All relevant information is retained while the account is active.
- Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory requirements.
- Financial transaction records are retained for the period required under applicable law.
- Upon withdrawal of marketing consent, data used for promotional communications is deleted as soon as possible.
Once the designated retention period has passed, data is securely deleted or anonymised.
Your Rights and Special Provisions
8 User Rights
As a user of 64vip, you have the following rights:
- Right of Access: You may request to know what information we hold about you.
- Right of Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data within the limits of legal obligations.
- Right to Restrict Processing: You may request that processing of your data be restricted in certain circumstances.
- Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
- Right to Data Portability: You may request certain information we hold about you in a structured format.
To exercise these rights, please contact our support team. We will process your request as quickly as possible in accordance with the legal framework and verification procedures.
9 Protection of Minors
64vip is intended only for those aged 21 and above. We do not knowingly collect any personal information from minors. Completion of an age verification process is mandatory during account registration.
If we suspect that any user is a minor, we will immediately suspend that account and delete the collected information. If you are aware that a minor is using our platform, please notify us without delay.
10 International Data Transfers
For the purpose of providing our services, your data may be processed on servers located outside Bangladesh. In such cases we ensure that:
- The third party transferring the data maintains adequate data protection standards.
- Appropriate agreements and safeguards are in place for the transfer of data.
- Applicable laws of Bangladesh and international standards are complied with.
11 Third-Party Links and Services
The 64vip platform may include software and services from game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others. These third parties have their own privacy policies, for which 64vip is not responsible.
For payments, the terms of service of bKash, Nagad, Rocket, and Upay apply. It is recommended that you also read the privacy policies of those providers when using their services.
Policy Changes and Contact
12 Changes to This Policy
64vip reserves the right to amend this privacy policy at any time. If significant changes are made to the policy, we will:
- Publish an update notice on our website.
- Send a notification to your registered email address.
- Clearly state the date of the change.
Continued use of our services after any changes will indicate that you have accepted the revised policy. It is therefore recommended that you review this page from time to time.
13 Applicable Law and Dispute Resolution
This privacy policy is governed by applicable law. If you have any complaint about this policy or 64vip's data processing practices, please contact our support team first. We will always try to resolve the matter amicably.
We take any concerns related to data protection seriously and are committed to responding within an appropriate timeframe.
✉ Privacy Contact
For any questions, requests, or complaints regarding this privacy policy or your personal information, please contact us: